Privacy policy.

Privacy Policy

Last updated: 24/05/2025

At Lucy Agg Nutritional Therapy, your privacy is extremely important to me. This Privacy Policy outlines how I collect, use, and protect your personal information when you visit my website (lucyagg.com), contact me, or use my services.

1. Who I Am

Lucy Agg Nutritional Therapy is operated by Lucy Agg. You can contact me at:
Email: thrive@lucyagg.com
Website: https://www.lucyagg.com

2. What Information I Collect

I may collect and process the following personal information:

  • Contact details: Name, email address, phone number (if provided).

  • Health information: Details you provide in forms, emails, or consultations relating to your health history, symptoms, lifestyle, and goals.

  • Technical data: IP address, browser type, time zone, pages visited (via website cookies and analytics tools like Google Analytics).

  • Marketing preferences: Your preferences for receiving updates or offers.

3. How I Collect Information

  • When you fill out a form on my website (e.g. to book a consultation or download a freebie)

  • When you email me or contact me via social media

  • When you book an appointment through a third-party tool (e.g. Calendly)

  • Automatically, via cookies when you use the website

4. Why I Collect Your Data

I use your data to:

  • Respond to enquiries and provide my services

  • Create tailored nutrition plans based on your needs and goals

  • Send you updates or resources you’ve requested

  • Maintain business records and comply with legal requirements

  • Improve the performance of my website and services

5. Lawful Basis for Processing

Under the UK GDPR, the lawful bases I rely on for processing your information are:

  • Consent – when you opt in to receive communications

  • Contract – when processing is necessary to deliver a service you've requested

  • Legal obligation – for tax or health regulations

  • Legitimate interests – to improve and market my services

6. How I Store and Protect Your Data

Your information is stored securely using encrypted digital systems. I only retain data for as long as necessary to provide services or comply with legal obligations. I do not share your data with third parties for marketing. I may use trusted service providers (e.g. email or scheduling platforms), who are also bound by data protection laws.

7. Your Rights

You have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

To exercise your rights, email: thrive@lucyagg.com

8. Cookies

My website uses cookies to help it run efficiently and to analyse traffic. You can manage your cookie preferences in your browser settings. For more info, see my [Cookie Policy] (if you have or plan to create one).

9. Third Party Links

My website may link to other sites. I am not responsible for their privacy practices. Please read their policies if you visit them.

10. Changes to This Policy

This policy may be updated from time to time. The latest version will always be posted on this page.